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Connection problem

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I'm having difficulty finding all the information requested. The remote firmware is 7.7.2 r9663
I can't get the squeezebox info because it tries to connect to my squeezebox.com but can't.
The router is a Brightbox and,when I logged on to it via my laptop, it had the squeezebox listed as a connected device.
If more technical information is required, I shall probably need advice as I'm a novice in this area.
All connections are wireless.

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